Collaborative decision-making and conflict resolution

Drawing: six people forming a pyramid to look over a wall

What is collaborative decision-making?

Collaborative decision-making means coordinating decisions constructively and, frequently, searching for solutions together. To do so, organisations need to set up decision-making processes and to define decision-making authority and roles clearly, at the various levels of the company and across the divisions. The point is to balance participation and being heard with the ability to decide and the speed of deciding. Consensus procedures, participation roles and participation formats can be used for this.

In situations of uncertainy and confusion, autonomous decisions often lead to poor outcomes and often fatal misjudgments, resistance and paralysis of business processes. The constructive co-coordination of decisions and often, the common finding of solutions enable and encourage collaboration and create a willingness to act - both between line functions and areas as well as with external partners.
At the same time it must not lead to fruitless, endless meetings.
These collaborative decision-making processes and the solutions for decision-making conflicts are influenced by the mental maps of participants, personal preferences, risk-taking behaviours and group dynamics. The conscious shaping and managing of these elements is what leads to successful collaborative decisions and conflict resolutions.

What will be covered during the seminar?

  • Using tools to distinguish between individual and collaborative decision-making needs.
  • Participation in simulation of a complex decision-making process
  • Understanding the most important factors and dilemmas that influence decision-making within groups – including group think, biases, framing of the decision-making problem, trust.
  • Tools and processes for the preparation of group decision-making processes.
  • Tools for facilitating consensus-based decisions and optimising the quality of complex decision-making situations.
  • Making decisions in situations of crisis.

Practical exercises to develop consensus-based decisions within groups.

The topics are based on case studies, your own examples, inputs and practical exercises.

What will you learn?

  • You will learn in which situations collaborative decision-making processes are more suited than autonomous decisions.
  • You will understand the factors that can influence group-decision making and know to shape them in a constructive way.
  • You will learn and implement techniques that support group decision-making processes.

Location: Inhouse in your organisation or as an open seminar

Duration: 2 days, please enquire

Costs of two-day open-seminar:

EUR 1.050 plus MwSt. (19% German VAT). Seminar lump sum which includes participation, training materials and catering.

Costs inhouse seminar: please enquire